Ennovo Solutions Inc. (“Ennovo”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This privacy policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.ennovosolutions.com (“Website”) or use our products and services (“Services”).

This Policy applies to personal information that is subject to the Personal Information Protection and Electronic Documents Act (“PIPEDA”), which is the federal privacy law in Canada. Personal information means any information about an identifiable individual, such as your name, email address, phone number, or payment information.

Please read this Policy carefully and contact us if you have any questions or concerns. By accessing or using our Website or Services, you consent to the collection, use, disclosure, and retention of your personal information in accordance with this Policy.

What Personal Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register for an account, request a quote, purchase or use our Services, contact us, or otherwise interact with our Website.

The types of personal information that we may collect include:

• • • Your name, email address, phone number, and other contact information.
    • Your billing and payment information, such as your credit card number, expiration date, and security code.
    • Your preferences, feedback, reviews, testimonials, and survey responses.
    • Any other information that you choose to provide to us or that we may request from you for the purpose of providing our Services or fulfilling your requests.

We may also collect certain information automatically when you visit our Website, such as:

• • • Your IP address, browser type, device type, operating system, and other technical information.
    • Your browsing activity, such as the pages you visit, the links you click, the date and time of your visit, and the duration of your visit.
    • Your location information, based on your IP address or other methods.
    • Cookies and similar technologies that help us to improve our Website, analyze our traffic, and deliver relevant content and advertising.

You can manage your cookie preferences or disable cookies through your browser settings, but please note that some features of our Website may not function properly without cookies.

How Do We Use Your Personal Information?

We use your personal information for the following purposes:

• • • To provide, maintain, improve, and personalize our Website and Services.
    • To process your orders, payments, subscriptions, and renewals.
    • To communicate with you about our Website and Services, including sending you confirmations, invoices, receipts, notices, updates, alerts, and support messages.
    • To respond to your inquiries, requests, feedback, or complaints.
    • To market and promote our Website and Services, including sending you newsletters, offers, promotions, and other information that may interest you.
    • To measure and analyze the performance, effectiveness, and usage of our Website and Services.
    • To protect the security and integrity of our Website and Services, prevent fraud, detect and resolve technical issues, and enforce our terms and conditions.
    • To comply with our legal obligations, such as tax reporting, record keeping, or responding to lawful requests from authorities.
    • To exercise, defend, or protect our rights, interests, or property, or those of our customers, partners, or third parties.
    • To fulfill any other purpose that is consistent with this Policy or that we disclose to you at the time of collection.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis for doing so.

How Do We Share Your Personal Information?

We may share your personal information with the following parties for the following purposes:

• • • Our service providers, contractors, agents, and affiliates who help us to provide, maintain, improve, and secure our Website and Services, such as hosting, data storage, payment processing, analytics, marketing, and customer support.
    • Our business partners, resellers, and distributors who offer or sell our Services to you or provide you with support or services related to our Services.
    • Our professional advisors, such as lawyers, accountants, auditors, and insurers, who provide us with legal, financial, or other professional services.
    • Our regulators, auditors, law enforcement, government authorities, courts, or other third parties when we believe that disclosure is necessary or appropriate to comply with our legal obligations, to protect our rights, interests, or property, or those of our customers, partners, or third parties, or to prevent or respond to fraud, security incidents, or illegal activities.
    • A potential or actual buyer or successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
    • Any other person or entity with your consent or direction, or as otherwise disclosed to you at the time of collection.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your consent. We may share aggregated, anonymized, or de-identified information with third parties for any lawful purpose, without restriction, as such information does not identify you or any individual.

How Do We Store and Protect Your Personal Information?

We store your personal information on secure servers and cloud platforms that are located in Canada or other countries that provide adequate levels of protection under PIPEDA. We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have any questions about the security of your personal information, please contact us using the information below.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. We have retention policies and procedures that balance our need to maintain your personal information against our legal obligations and risks. When we no longer need your personal information, we will securely dispose of it or anonymize it.

How Do We Respect Your Privacy Rights?

You have certain rights and choices regarding your personal information, subject to applicable laws and exceptions. These rights may include:

• • • The right to access your personal information that we hold, and to receive a copy of it in a commonly used format.
    • The right to correct, update, or amend your personal information if it is inaccurate or incomplete.
    • The right to delete or erase your personal information, or to restrict or object to its processing, in certain circumstances.
    • The right to withdraw your consent to our collection, use, or disclosure of your personal information, where we rely on your consent as the legal basis.
    • The right to opt out of receiving marketing communications from us at any time, by following the unsubscribe instructions in our emails or contacting us using the information below.
    • The right to complain to a data protection authority or other relevant regulator about our collection, use, or disclosure of your personal information.

If you wish to exercise any of these rights, or if you have any questions or concerns about our privacy practices, please contact us using the information below. We will respond to your request within a reasonable time and in accordance with applicable laws. We may ask you to provide proof of identity or other information to verify your identity and the legitimacy of your request.

How Do We Handle Children’s Privacy?

Our Website and Services are not intended for children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent or as permitted by law. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it as soon as possible. If you believe that we may have collected personal information from a child under 13, please contact us using the information below.

How Do We Update This Policy?

We may update this Policy from time to time to reflect changes in our privacy practices, legal requirements, or other factors. We will post the updated Policy on our Website and indicate the date of revision. We encourage you to review this Policy periodically to stay informed about how we collect, use, and share your personal information. Your continued use of our Website or Services after we update this Policy constitutes your acceptance of the updated Policy, to the extent permitted by law.

How Do You Contact Us?

If you have any questions, comments, or requests regarding this Policy or our privacy practices, please contact us by:

• • • Email: admin@ennovosolutions.com
    • Phone: 604.200.8211
    • Mail: Ennovo Solutions Inc. Suite 501 3292 Production Way, Burnaby, BC V5A 4R4

We will do our best to address your concerns and resolve any issues you may have.

This Policy was last updated on July 16, 2024.